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How to Syncing Fitbit Charge 2 to Fitbit Account


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How to Syncing Fitbit Charge 2 to Fitbit Account

How to Syncing Fitbit Charge 2
How to Syncing Fitbit Charge 2 to Fitbit Account - Learn how to sync Fitbit with your account, iPhone and how to resolve the problem when fitbit won't connect to bluetooth and your Fitbit Fitbit Charge 2 won't sync. Follow this step and tutorial. You can get the manual Fitbit Charge 2 in another post.

How to Syncing Fitbit Charge 2 to Fitbit Account

When you start using your Charge 2 you'll need to regularly sync it with your Fitbit dashboard. The dashboard is where you’ll track progress, see your exercise history, track your sleep patterns, participate in challenges, and much more. We recommend syncing at least once a day.

The Fitbit apps and Fitbit Connect use Bluetooth Low Energy (BLE) technology to sync with your Fitbit tracker.

Each time you open the Fitbit app it syncs automatically if the paired tracker is nearby. You can also use the Sync Now option in the app at any time.

How to Syncing Fitbit Charge 2
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Fitbit Connect syncs every 15 minutes if the tracker is within 20 feet of the computer.
  • To force a sync, click the Fitbit Connect icon located near the date and time on your computer and choose Sync Now.

Fitbit Charge 2 Problem Won't Sync
Fitbit Charge 2 Problem Won't Sync

If you created a Fitbit account and followed the Fitbit Charge 2 set up instructions, the data your tracker collects should sync when you open the Fitbit app or when you initiate the Sync Now command. If your Fitbit charge 2 won't sync or doesn't sync when prompted, choose your platform below for user guide:

Fitbit Charge 2 Problem Won't Sync on iOS devices

Syncing difficulty is usually caused by a missing requirement. Verify each one before moving on to the troubleshooting steps.

Please check the following item:
  1. The Fitbit app is installed on a supported device, you can visit http://www.fitbit.com/devices.
  2. The software on your mobile device is updated, check by tap the Settings > General > Software Update.
  3. The Bluetooth setting on your mobile device is on. To check, tap Settings > Bluetooth.

Your mobile device isn't managing other Bluetooth connections. If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).

Troubleshooting Guide when Fitbit Won't Sync

You can try these solution when Fitbit Charge 2 still won't sync, here the steps:

Force quit the Fitbit app
  • Go to Settings > Bluetooth and turn Bluetooth off and back on.
  • Open the Fitbit app.
If your tracker didn't sync, reboot your mobile device.


How to sync Fitbit with iPhone?

You can pair your iOS device with most Bluetooth accessories, including headsets, headphones, keyboards, speakers, hands-free units, and more. If you need help with transferring files using Bluetooth iPhone, iPad, iPod touch, and Mac. If you’re can’t pair, connect, or have other Bluetooth issue.

Pair your iOS device with a Bluetooth accessory
  1. On your iOS device, tap Settings > Bluetooth. Stay on this screen until you complete the steps to pair your accessory.
  2. Place your accessory in discovery mode and wait for it to appear on your iOS device. If you don't see it or aren't sure how to make it discoverable, check the instructions that came with your accessory or contact the manufacturer.
  3. Tap your accessory to pair. You might need to enter the PIN or passkey. If you aren't sure what your PIN or passkey is, check the documentation for your accessory.

When pairing is complete, you can use the Bluetooth accessory with your device. You can pair multiple Bluetooth accessories with your iOS device. Just follow the steps above to pair additional accessories.

Check your Bluetooth connection

To see if a Bluetooth accessory is connected to your device, look for the Bluetooth icon in the status bar of your device. If you see (white), Bluetooth is on and a device is connected to your iOS device. If you see (gray), Bluetooth is on but no device is connected. If you don't see a Bluetooth icon in the status bar, Bluetooth hasn't been paired with any devices.

You can also see which Bluetooth accessories are paired with your device, and whether they’re connected. Tap Settings > Bluetooth, and look under My Devices.

How to pair iPhone with your Fitbit Charge 2

Learn how to pair Bluetooth headphones, heart rate monitors, and more with your Fitbit Charge 2.

Use these steps to pair Fitbit Charge 2 with iPhone:
  1. Put your Bluetooth accessory in pairing mode using the instructions that came with it.
  2. On your Apple Watch, tap Settings > Bluetooth. Your Fitbit Charge 2 will search for nearby Bluetooth accessories.
  3. Choose your Bluetooth accessory.
  4. If asked, enter a passkey or PIN.

Unpair your Bluetooth accessory
  1. Tap Settings > Bluetooth on your Fitbit Charge 2.
  2. Tap Info icon next to your accessory.
  3. Tap Forget Device.

iPhone 7 won't sync with Fibit, what do I do?
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Tried all the trouble shooting methods on the website. Turned Bluetooth on and off. Phone on and off. Rebooted the Fitbit.

It is on all day sync but it last synced just before I took my new iPhone 7 out of the box. Both items are fully charged and I'm on the latest version of the app (just downloaded it on my new phone!)
I just got my new iPhone 7 and I am so disappointed that it will not stay in constant sync with my FitBit Charge HR. I can go to my FitBit app and manually make it sync and the iPhone7, but the minute I leave the Bluetooth settings my FitBit is no longer recognized by my iPhone. This means that I can not get notifications that anyone is calling me and my FitBit has to be manually synced each time. I have tried all of the tricks (turning the FitBit off and the iPhone off, forgetting the device on the FitBit app and in my phones settings, deleting my FitBit tracker from my app and adding a new tracker device). Does anyone know when Apple is going to come out with a fix? The salesman at the AT&T store suggested I buy an Apple Watch, of course, but I am quite happy with my FitBit and iPhone when they are compatible.

If you find that your tracker won't sync to your app there are a few things you can try to try and get rolling again. The list below goes from the simplest fixes to the more drastic measures.

Make sure your tracker's battery is charged. If your tracker is dead it won't be able to sync with your phone.
  • Close the Fitbit app and then open it again. Every time you open the app it should initiate a sync. Turn off Bluetooth, then on again, and then open the Fitbit app.
This will temporarily stop the Bluetooth connection which will force it to reconnect and could help the problem.
  • Try turning your iPhone off and on again.
This old faithful trick can sometimes snap your phone back to reality and fix mysterious problems.
  • Uninstall and re-install the Fitbit app.
This could be especially crucial if you have recently updated the Fitbit app and that's why you started having problems.
  • Try resetting your Fitbit tracker.
This is an option for dire circumstances but in some cases can certainly help re-establish any connection issues. Restarting your tracker is different for every model and take take several minutes to complete.

How do I troubleshoot notifications?

If you've reviewed the list above and can't get notifications to work:
  1. Restart your Fitbit Charge 2
  2. On your mobile device, go to Settings > Bluetooth.
  3. Turn off Bluetooth, wait 10 seconds, and then turn it back on.
  4. Reboot your iPhone or mobile device.
If notifications aren't working after the restart and reboot, try the setup process again:
  1. Tell your mobile device to "forget" your tracker:
  2. On your mobile device, go to Settings > Bluetooth.
  3. Tap your tracker and then tap Forget Device.
  4. Log out of the Fitbit app.
  5. Reboot your mobile device.

If your tracker didn't sync, restart it using the instructions in. If your tracker won't sync after the restart, try logging in to your Fitbit account on a different mobile device or computer to help determine whether the original device is the culprit.

How to Syncing Fitbit Charge 2 to Android devices

Syncing difficulty is usually caused by a missing requirement. Verify each one before moving on to the troubleshooting steps.

This is what you need:
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The Fitbit app is installed on a supported device. To check, visit http://www.fitbit.com/devices.
The Bluetooth setting on your mobile device is on.
  • To check, tap Settings > Connections > Bluetooth.

Your software on your mobile device is up to date.
  • To check, tap Settings > About Phone or About Device > Android Version.

You have location services turned on and the Fitbit app has permission to access your location.If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).

Your mobile device isn't managing other Bluetooth connections.
Your mobile device doesn't have a syncing issue listed in Which Android devices have known issues with the Fitbit app?

Depending your Android device, these tips might make syncing easier:
  1. The Always Connected option in the Fitbit app is on.
  2. This improves the Bluetooth connection between your phone and tracker.
  3. Note that turning on this feature may cause the battery on your tracker to drain more quickly than normal.

You've tried turning on All-Day Sync in the Fitbit app. This setting prompts your tracker to periodically sync with the Fitbit app but may shorten battery life on your mobile device or tracker.

Troubleshooting

If your Fitbit Charge 2 still won't sync, try these steps:

Force quit and then reopen the Fitbit app.

If the tracker doesn't sync, quit the app again and try turning Bluetooth off and on.
Reopen the app once more. If the tracker doesn't sync, try again after rebooting your mobile device.

If your tracker doesn't sync, try again after restarting your tracker.

Lastly, try uninstalling and reinstalling the Fitbit app.
If your tracker won't sync after you reinstall the app, we recommend logging in to your Fitbit account on a different mobile device or computer to help determine whether the original device is the culprit.


How to Syncing Fitbit Charge 2 to Windows 10 mobile devices

Make sure these requirements are met:
The Fitbit app is installed on a supported mobile device. To verify that your device is supported, visit http://www.fitbit.com/devices.

The Bluetooth setting on your mobile device on. To check, go to Settings > Devices > Bluetooth.

The software on your mobile device is up to date. To check, go to Settings > System > Phone update.
If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby or its Bluetooth setting is turned off.

Your tracker's battery isn't critically low.
The firmware on your tracker is up to date as described in How do I update my tracker?

If syncing difficulty persists, please contact Customer Support.


How to Syncing Fitbit Charge 2 to Windows 10 computers

Syncing difficulty is usually caused by a missing requirement. Verify each one before moving on to the troubleshooting steps.

Check the item on your device:
  1. The Fitbit app for Windows 10 is installed.
  2. Fitbit Connect software is not installed.
  3. This software helps computers that can't run the Fitbit app for Windows 10 communicate with a tracker, so if you've had a Fitbit tracker for a while or someone else who uses the computer had one you may have Fitbit Connect installed. The quickest way to find out is to look for an icon with the Fitbit logo ( User-added image) near the date and time on your computer screen. If you see this icon, uninstall Fitbit Connect using the same process for uninstalling any program.
  4. The Bluetooth setting is on that lets your computer communicate with your tracker. To verify, go to Start > Settings > Bluetooth. If you can't find this setting and don't know whether your computer supports Bluetooth, this blog explains how to check for Bluetooth compatibility.

If your computer doesn't support Bluetooth, it can still communicate with your tracker if you plug in the wireless sync dongle that came in the box with your tracker.

Troubleshooting Syncing Fitbit Charge 2 to Windows

If your tracker still won't sync, try these steps:
  • From the Start menu go to Settings > Bluetooth. Make sure you see your tracker on the list of devices with the word “Connected” below.

If your tracker isn't connected:
  • Tap or click the tracker name and choose Remove Device.

Make sure your tracker is nearby and wait for it to reappear in the devices list.
When it does, tap or click the tracker again and choose Pair. The pairing process can take several minutes but when its done the Bluetooth status should change to “Connected.”

If your tracker is connected but won't sync, its possible your computer's Bluetooth signal is weak or temporarily compromised. Try plugging in the wireless sync dongle (most trackers) or charging cable (Blaze) to sync your tracker with the app.

If you're still unable to sync or your tracker model didn't come with a wireless sync dongle, contact Customer Support so we can investigate the issue and get you back on track.


How to Syncing Fitbit Charge 2 to Windows 8.1 mobile devices

Syncing difficulty is often caused by a missing requirement. Verify each one before moving on to the troubleshooting steps.

Requirements :
The app is compatible with your particular tracker. To check, see Is the Fitbit app for Windows 8.1 still supported?
The Fitbit app is installed on a supported device. For the latest list of supported devices, visit http://www.fitbit.com/devices.

The software on your mobile device is up to date. To check, go to Settings > Update & Security > phone update.

The Bluetooth setting on your mobile device is on. To check, go to Settings > system > Bluetooth.
Your tracker's battery isn't critically low.

Fitbit Charge 2 Troubleshooting
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  1. If your tracker still won't sync, try these steps: Close the app and turn Bluetooth off and on.
  2. If your tracker doesn't sync when you reopen the app, reboot your mobile device.
  3. If your tracker doesn't sync after the reboot, restart your tracker as described in How do I restart my tracker?
  4. If restarting doesn't solve the problem, try uninstalling and reinstalling the Fitbit app.
  5. If your tracker won't sync after you reinstall the app, try logging in to your Fitbit account on a computer to help determine whether the original device is the culprit.
  6. If you still can't sync, contact Customer Support so we can investigate the issue and get you back on track.

How to Syncing Fitbit Charge 2 Mac or Windows 8.1 computers

Syncing difficulty is usually caused by a missing requirement. Verify each one before moving on to the troubleshooting steps.

Requirements :

Fitbit Connect is installed. To check, make sure you see an icon with the Fitbit logo located near the date and time on your computer (User-added image). If you can't find it, try the set up instructions again in How do I set up my tracker?

During set up your tracker connected ("paired") to your Fitbit account successfully. To check, log into your fitbit.com account and click the gear icon in the top right corner. You should see your tracker's name at the top of the menu.

If you don't, click the Fitbit Connect icon. Choose Open Main Menu > Set Up a New Device and follow the instructions to pair your tracker.

If you're using a Mac and want to sync over Bluetooth, make sure Bluetooth is turned on.

To check, go to System Preferences > Bluetooth > Turn Bluetooth On. Only Macs can sync with Fitbit Connect over Bluetooth.
If you're using a PC or Mac without Bluetooth, make sure your wireless sync dongle is plugged in and recognized by the computer. If you click the Fitbit Connect icon and see "Couldn't Find Wireless Sync Dongle," try a different USB port. Make sure you're using an actual port on your computer and not an accessory or USB hub. If your tracker didn't come with a wireless sync dongle, contact Customer Support.

If you also sync with a mobile device, make sure it isn't nearby or its Bluetooth setting is turned off.
Troubleshooting

If your Fitbit still won't sync, try the steps below. Note that your fitbit.com dashboard always shows the time of your last successful sync.
  1. Just click the gear icon in the top right.
  2. Prompt Fitbit Connect to sync with your tracker:
  3. Click the Fitbit Connect icon and click Open Main Menu.
  4. With your charged tracker nearby, click Sync Now.

You may be asked to sign in to your Fitbit account, after which your tracker should sync. If you see a message saying your tracker can't be found, wake it up by pressing its button (most trackers) or tapping it (Flex and Zip).

On Mac only If your computer has Bluetooth:
Turn Bluetooth off and back on under System Preferences > Bluetooth.
If syncing still doesn't work, Fitbit won't connect to bluetooth, please check your Bluetooth signal may be weak or temporarily compromised.

Try using the wireless sync dongle.
Restart your tracker using the restart Fitbit Charge 2 instructions.

If your tracker won't sync after the restart, next try uninstalling and reinstalling Fitbit Connect.

If you can't sync to a compatible mobile device instead or your tracker didn't come with a wireless sync dongle, contact Customer Support.
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